1. Valuables & Customer Responsibility
- 🔑 Secure all valuables (documents, money, gold, fragile items) before cleaning begins.
- 🧹 Our team focuses only on cleaning tasks—we do not safeguard personal treasures.
- ⚠️ We are not responsible for missing items during service.
- ✅ Cleaning is our job. Protecting your items is yours.
2. Safety Notice — Pets & Children
- 🐶🐱 Pets and children must be supervised at all times during cleaning.
- 🧴 Our team uses equipment and chemicals that require full attention.
- ⚠️ Unsupervised movement may cause accidents or disrupt service.
- 🔒 Safety is a shared responsibility—help us maintain a secure environment.
3. Respect & Communication Policy
- 👩🔧 Our staff are trained for cleaning tasks, not complex requests or technical questions.
- 🙏 Please avoid frustration or harsh words towards staff during service.
- 📞 For clarifications or concerns, contact our management team directly.
- 🤝 Respect goes both ways—let’s keep service smooth, respectful, and effective.
4. Service Disclaimer — Hard-to-Reach Areas
- 🪟 Elevated, hidden, or fragile areas (windows, fixtures, AC units, under sofas/beds/fridges) carry higher risks.
- ⚠️ We are not responsible for scratches, dents, or breakage caused by structural wear and tear.
- 🔍 Please assess your space and share concerns before service begins.
- ✅ We clean thoroughly, but we don’t control aging materials or unseen damage.
5. Cancellation & Rescheduling
- 📅 Cancellations must be made at least 24 hours before the scheduled service.
- 🔄 Rescheduling is subject to availability.
- ⚠️ Failure to cancel or reschedule within the required timeframe may result in forfeiture of payment.
6. Customer Responsibilities
- 🏠 Provide accurate booking details (address, contact info, service requirements).
- 🚪 Ensure safe and unobstructed access to the premises.
- 🔑 Secure valuables and fragile items before service begins.
- ⚠️ Notify us of any special requirements, hazards, or restricted areas.
7. Company Responsibilities
- 👨💼 Deliver services with professionalism, care, and efficiency.
- 👕 Ensure staff are trained, uniformed, and equipped with necessary tools.
- 🔒 Maintain confidentiality of customer information.
- 🌍 Comply with health, safety, and environmental regulations.
8. Liability & Limitations
- ⚠️ We are not liable for indirect, incidental, or consequential damages.
- 💰 Liability is limited to the value of the service booked.
- 🛠️ We are not responsible for pre‑existing damages or wear and tear.
- ⏱ Customers must report any issues within 24 hours of service completion.
9. Health & Safety
- 🧴 Our staff follow strict hygiene and safety protocols.
- ⚠️ Customers must disclose hazardous materials, pets, or health risks present at the premises.
- 🚫 We reserve the right to refuse service if conditions are unsafe.
10. Privacy & Data Protection
- 🔒 Customer data is collected and processed in accordance with our Privacy Policy.
- 📑 We do not share personal information with third parties except as required by law or for service delivery.
11. Force Majeure
- 🌪️ We are not liable for delays or failure to perform services due to events beyond our control.
- ⚠️ This includes natural disasters, strikes, pandemics, or government restrictions